a) Applicants must meet the eligibility criteria and fulfil all requirements for course registration to be accepted into the course. Workforce Singapore (WSG)'s decision on the outcome of a course registration is final.

b) All information provided in the registration form and supporting document (i.e. Company Sponsorship Form or Letter of Confirmation for self-sponsored applicants) must be true and correct, and applicants must not deliberately omit and/or misrepresent any material information or fact. Any false information or misleading declaration shall render then liable for disqualification for the course without refund of course fee paid.

c) Company-sponsored course applicants are to ensure that the company/organisation sponsoring their course application is their direct employer who will be paying for the full or nett course fee (if they are eligible for SSG course fee funding). “Direct employer” refers to the employer that pays the applicants’ salary and provides them with other statutory benefits (such as CPF contribution, medical benefits, leave etc). The employer’s Unique Entity Number (UEN) required in the company sponsorship form is a mandatory field and should be that of the direct employer. The UEN provided will be used to verify the employment status of the trainee as part of SSG’s grant disbursement process. If the UEN provided is not that of the direct employer, course fee funding for the trainee will be withdrawn by SSG and the full course fee will be charged on the trainee.

d) Those who are accepted for the course will receive a notification email, informing them of the course fee payable and instructions on course fee payment. Course fee payment must be made before course commencement.

e) Self-sponsored applicants will only be enrolled into the course upon full payment of course fee. For company-sponsored applicants, e-invoices will be sent based on the billing and contact person’s details provided by the direct employer in the Company Sponsorship Form.

Enrolled participants who meet the following criteria will be eligible for course fee funding:

a) Singapore Citizen (SC) or Singapore Permanent Resident (PR);

b) Meet at least 75% attendance for all modes of training for the course; 

c) Assessed as “competent” for each module or end-of-course assessment; and

d) Those who are granted funding upon enrolment but are unable to meet the above requirements will have their course fee funding withdrawn. They will be required to pay the shortfall in course fee (i.e. the funded amount) to the Workforce Singapore Agency.

a) Participants who failed to meet the attendance and assignment requirements for the course will not be allowed to sit for assessment.

b) They are required to put up a request for course and/or assessment deferment in writing using the prescribed Deferment Form obtainable from the course administrator at cdf@wsg.gov.sg. The request must be received by the course administrator at least five (5) working days from the course/module start date or the assessment start date.

c) The following non-refundable fee is payable for each deferment request. Such a request will be processed upon payment of the full fee.

Absence during Assessment

a) Participants who are unable to sit for their assessment must inform the assessor and the Course Administrator in advance. Participants will be given a 15-minute grace period for lateness after which they will be considered as “absent” for their assessment.

a) Participants who did not sit for their assessment or those assessed as “Not Yet Competent” at the end of their assessment are required to sit for re-assessment. Not more than two (2) re-assessments are allowed for a course.

b) A request for re-assessment must be made via email to cdf@wsg.gov.sg. The request should reach the Course Administrator not later than three (3) working days from the date of their scheduled assessment.

c) The following non-refundable Reassessment Fee is payable for such a request.

The request for reassessment will be processed upon payment of the full fee. Participants will be informed of the outcome of their request within five (5) working days from the date of request.

a) An enrolled participant may be allowed to withdraw from a course due to valid reason. Only withdrawal due to medical condition and on compassionate grounds will be considered as valid reasons. No refund of course fee will be given for withdrawal without valid reason.

b) For a company-sponsored applicant, the company may replace the enrolled participant with another participant from the same company who meets the eligibility criteria for the course.

c) For course withdrawal due to valid reason, course fee refund will be subject to the following: